Why can't I generate an invoice?

Once the order has a shipment(s) created against it, the next step is to generate an invoice.

When attempting to generate an invoice, does the page act as if the invoice has not been created? Is the pop-up screen still appearing and prompting for user to enter information? This may be in-result to a previously used invoice number. You can search the invoice number against previously generated  invoices by following the below steps :

Step 1: From the orders page click on the Invoices tab

Step 2: In the search bar enter invoice number

1. Refresh the order screen to confirm that no invoice was generated against the order

Reach out to our support team, [e-mail] for assistance; 

1. Invoice Unit Amount is incorrect
2. Invoice Allowance is incorrect
3. Invoice Number was duplicated
4. Invoice is unable to generate and invoice # has not been used previously

**Orders must be invoiced and closed in order for retailer to receive the processed order information from the console**