RevCascade makes Order Cancelation quick and easy. In order to cancel an order, the order must contain no shipments and/or Invoices created against it.
a. If an order that is to be canceled has a shipment created, the shipment will need to be deleted (Deleting Shipments Guide)
b. If an order that is to be canceled has an Invoice created, please reach out to our support team, firstname.lastname@example.org for further assistance with deleting the Invoice from the order.
Step 1: Click on the order required to be cancelled
Step 2: Once you have selected the desired order, click the Cancel Items button at the top of the individual order screen
Step 3: Cancellation Reason should be set as Retailer Requested Cancellation (In the event that the item is out of stock but still should be flagged as sellable - do not use Not Enough Inventory as this will automatically flag the item(s) as Not Sellable in the console)
Step 4: Enter the quantity for each item that is being cancelled
Step 5: Click Submit Cancellation Request